This is a quick guide in using the Remote Assistance from Microsoft
1. Locate address bar. It should be at the top most portion of your screen beside two arrows facing opposite each other ...
2. Type support.microsoft.com/help or http://support.microsoft.com/help
3. You should get a page where it says at the middle: Receive Remote Assistance from ...
If you got all 3 steps, you're good to go.
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